Grievance Redressal Mechanism

A ONE Enterprises
Last Updated: 14 October 2026

A ONE Enterprises is committed to providing a fair, transparent and accessible shopping experience. We recognise that customers may occasionally have concerns about products, payments, orders, delivery, returns or other aspects of our services.

This Grievance Redressal Mechanism explains how customers can raise a complaint and how we aim to address it.

1. Types of Grievances

Customers may contact us regarding:

• Order confirmation, processing or cancellation.

• Payment issues, duplicate payments or refund delays.

• Damaged, defective, incorrect or missing products.

• Shipping delays, tracking issues or failed delivery.

• Return, refund and exchange requests.

• Product descriptions, pricing or promotional offers.

• Website access, account issues or privacy concerns.

• Any other concern related to a purchase from A ONE Enterprises.

2. How to Submit a Complaint

Customers may submit their grievance through the following official contact channels:

Business Name: A ONE Enterprises
Customer Support Phone: +91 9137095986
Email: Aoneenterprises2501@gmail.com
Business Address: 407 Mohid Heights CHSL, 4 Bungalows, Andheri West, Mumbai – 400053, Maharashtra, India

To help us investigate efficiently, please include:

• Your name and contact details.

• Order number, if applicable.

• Date of purchase or transaction.

• A clear description of the issue.

• Relevant photographs, invoices, payment references or supporting documents, where applicable.

Please avoid sending passwords, OTPs or full payment-card details.

3. Complaint Acknowledgement

We aim to acknowledge written complaints within 48 hours of receipt, subject to operational circumstances.

Where appropriate, we will provide a complaint reference number or another means of identifying your case so that you can refer to it during follow-up.

4. Review and Resolution

After receiving a complaint, our team will review the information provided and may contact you if further details are required.

Depending on the nature of the issue, we may coordinate with the relevant payment provider, courier partner or internal team to investigate.

We aim to provide a substantive response within 15 business days of receiving the complaint. If a matter requires additional investigation, we will communicate the status and expected next steps.

These are our service targets and do not extend or replace any shorter statutory deadline that applies under law.

5. Escalation of Complaints

If your concern remains unresolved, or you are dissatisfied with the response, you may request escalation by emailing our support address with the subject line:

“Escalation Request – A ONE Enterprises – [Order Number]”

Please include your previous complaint reference, if available, and explain why further review is required.

An authorised representative will review the matter and communicate the next steps.

6. Grievance Officer Details

Important: Complete this section before publishing.

• Grievance Officer Name: ABHISHEK CHANDRAKANT
  NANDIVEKAR

• Designation: Grievance Officer

• Email: Aoneenterprises2501@gmail.com

• Phone: +91 9137095986

• Postal Address: 407 Mohid Heights CHSL, 4 Bungalows, Andheri West, Mumbai – 400053, Maharashtra, India

The designated officer will handle customer grievances in accordance with applicable legal requirements. Please ensure the nominated person’s details and contact channels are accurate and monitored.

7. External Remedies

If a grievance is not resolved through our internal process, customers may pursue remedies available under applicable Indian law, including approaching the appropriate consumer dispute-resolution authority or forum.

Nothing in this policy restricts a customer’s statutory rights.

8. Policy Updates

A ONE Enterprises may update this mechanism to reflect changes in our support procedures or applicable legal requirements. The current version will be published on this page.

9. Contact Us

For assistance or to submit a grievance, contact:

A ONE Enterprises
407 Mohid Heights CHSL, 4 Bungalows, Andheri West, Mumbai – 400053, Maharashtra, India
Phone: +91 9137095986
Email: Aoneenterprises2501@gmail.com