Returns, Refunds & Exchange Policy

A ONE Enterprises
Last Updated: 14 October 2026

1. Return Window

Customers must request and send back eligible items within 14 days of delivery. Items returned after this period may not be accepted unless required by applicable law.

2. Eligibility for Returns

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned with its original packaging, tags, and invoice or proof of purchase, where applicable.

• Not show signs of damage caused by use, alteration, mishandling, or improper storage.

Please contact us before sending any item back so we can provide return instructions.

3. Damaged, Defective, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or incomplete order, contact us as soon as possible after delivery. Please provide your order number and clear photographs or videos of the item and packaging so we can assess the issue and advise on the next steps.

4. Items That May Not Be Eligible

For hygiene, product-condition, or other legitimate reasons, certain items may be excluded from returns or exchanges. Any applicable exclusions will be clearly communicated to customers before purchase and will not override rights available under applicable law.

5. Refunds

Once a returned item is received and inspected, we will notify you whether the return is approved.

Approved refunds will generally be processed to the original payment method where possible. The time taken for the funds to appear in your account may depend on the payment provider or bank.

For cash-on-delivery orders, we may request appropriate bank or payment details to issue an approved refund securely.

6. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may discuss an alternative resolution with the customer.

7. Return Shipping Charges

Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order. We will communicate any applicable charges before the return is arranged.

8. Order Cancellation

Cancellation requests should be made as soon as possible. Orders may be cancelled before dispatch where fulfilment has not already progressed. Once dispatched, the return policy may apply instead.

9. Wholesale Orders

Bulk and wholesale orders may be subject to separately communicated terms. Any applicable terms will be disclosed before order confirmation and will not exclude rights required by applicable law.

10. How to Request a Return

Please contact us with your order number, the item you wish to return, and the reason for the request.

A ONE Enterprises
407 Mohid Heights CHSL, 4 Bungalows, Andheri West, Mumbai 400053, Maharashtra, India
Phone: +91 8291412878
Email: Aoneenterprises2502@gmail.com

Please do not ship an item back until you have received return instructions from our team.